We are currently seeking candidates to fill the following role within our team.
Administrative Assistant/Patient Representative
Administrative Assistant/Patient Representative position at 38-year-old Repsher & Associates Physical Therapy practice with room for advancement. Play an important role in a successful medical practice. Salary range $38,000 to $45,000, depending on experience. All candidate inquires and applications will be held in strict confidence.
At Repsher & Associates Physical Therapy we pride ourselves on being a physical therapy office that provides exceptional patient care and world-class customer service.
As an Administrative Assistant/Patient Representative, you will be one of the first voices our patients hear when scheduling their appointments, and one of the first people they meet when entering our office. In this position with room for advancement, you will use your excellent communication and computer skills to help ensure our front office runs smoothly and that all of our patients get the care and service they deserve.
If you are outgoing, energetic, and enjoy working with the public, as well as intelligent, trustworthy, and computer savvy, we would like to hear from you. Medical office and/or billing experience, especially in physical therapy, are certainly a plus but not mandatory. We will train the qualified applicant to help them thrive in the rewarding field of physical therapy.
At Repsher & Associates Physical Therapy we work hard, but we have fun doing it. We have a talented team; a modern, naturally lit and spacious office; and a cheerful work environment.
Monday: 10:00 am – 6:30 pm
Tuesday: 10:00 am – 6:30 pm
Wednesday: 6:30 am – 3:00 pm
Thursday: 6:30 am – 3:00 pm
Friday rotating between 6:30 am - 3:00 pm, 8:30 am - 5:00 pm, and 10:00 am - 6:30 pm
Greet all patients and assume all front desk responsibilities, including but not limited to:
Answering phone calls
Checking patients in and out
Checking insurance benefits via phone or website
Assisting patients with questions
Learning various insurance coverages and being able to explain benefits to our patients
You will also:
Be responsible for verifying insurance coverage and obtaining authorizations for all insurances, including Workers’ Compensation and No-Fault
Enter patient information in our web-based practice management program, including ICD10 coding
Help to maintain the office website and social media pages. Also, assist in collecting information from physical therapy staff to create a newsletter to be sent to patients and physicians
Handle credentialing of the physical therapists with all insurance companies
Adhere to confidentiality and HIPAA regulations
Cover hours and responsibilities during vacations and as needed
Be flexible. This role is ever-evolving. We all help each other and wear many hats
Skills & Qualifications:
Enjoy working with people to exceed their expectations
Strong computer skills
Excellent verbal and written communication skills, including being able to communicate effectively over the phone
Proficient in Word, Excel, Outlook
Organized, self-directed, communicative, and accountable
A great team player. We all get along and work well together
The ability to juggle many projects and still remain cool under pressure. This is a busy office, but we always remember that life is supposed to be fun!
The ability to learn quickly, especially medical terminology and office protocols
The desire to advance within our organization
Education & Experience:
4 year college degree preferred
Medical office experience preferred but not required. We will provide on-site training
CDPHP Health Insurance covered at 85%
4 weeks of vacation plus maternity/paternity benefits
Simple retirement plan with an employer match up to 3% after 2 years
Salary based on experience
Being a member of a great team
Interested applicants should send a resume to: email@example.com
Join our team!